Bloomeur Refined Perfumery is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.
1. Information We Collect
We collect and process personal information mainly to contact you for the purposes of understanding your requirements and delivering our products. This includes:
- Identity Information: Name and surname.
- Contact Information: Email address, phone number, and physical delivery address.
- Transaction Information: Details about products you have purchased (payment data is securely handled by Payfast and is not stored on our servers).
2. How We Use Your Information
We will use your personal information only for the purposes for which it was collected. This includes:
- Processing and delivering your orders.
- Confirming and verifying your identity.
- For detection and prevention of fraud or other malpractice.
- Marketing (only if you have opted-in to receive our newsletter).
3. Disclosure of Information
We may disclose your personal information to our service providers who are involved in the delivery of products to you (e.g., The Courier Guy or other courier partners). We have agreements in place to ensure that they comply with the privacy requirements as required by the POPI Act.
4. Information Security
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to ensure that your personal information remains secure.
5. Your Rights: Access to Information
You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you require. You also have the right to ask us to update, correct, or delete your personal information.
6. Contacting the Information Regulator
If you are not satisfied with how we handle your information, you have the right to complain to the Information Regulator:
- Website: https://inforegulator.org.za/
- Email: enquiries@inforegulator.org.za